Shipping & Returns
Shipping is FREE and super FAST, we use USPS PRIORITY MAIL that ships your item(s) in 1 to 3 business days!
If, for any reason, you are not satisfied with your purchase from George & Georgette, we will be happy to replace the item and ship it back to you at no cost or refund the price of purchase.
Shoes need to be tested and tried inside your home. As long as the shoes are sent back in their original condition and packaging, you will be refunded the price of the unworn item(s).
RETURNING AN ITEM
We currently operate a 14 days return policy on all our shoes. Returning an item is really easy.
simply log into your account or check your confirmation email, find the order number and shoot us an email at email@example.com with the order number and the item(s) you want to return. We will gladly send you a follow up email with the return shipping label to print out.
Product(s) must be returned in the original shoe box.
For the packaging of the shoe box, you can use the original box you received, or any plain cardboard box to ship your return. Remove any existing shipping labels and tape your return label to the shipping box, drop it off at any authorized USPS service center and you are done!
Find USPS service centers here.
Please allow 5-6 business days for us to receive your item(s).
Once we have received and inspected your return, we will automatically issue a refund to the card / Paypal account you used to place the original order. You will receive an email confirmation that your refund has been started. This typically takes 5 working days depending on your bank/card issuer.
If you would like to exchange for a different size or style, please follow the return process above and place a new order for the new shoes you would like. This will ensure that your item is in stock and will ship quickly without waiting for a return to be processed.
For our oversea's friends:
Shipping CAN'T be free for international destinations AND we cannot issue return labels for international purchase. In a effort to stay accessible, we charge a flat rate of $20 for any destinations out of the US. Returns are fully in charge of the customer.
The day we'll ship trough Amazon Europe is not that far, stay tuned!
International shipments may be subject to import taxes, duties, and customs fees, which are collected once your package reaches the country of destination, and are the sole responsibility of the customer. We cannot predict what your particular duties, taxes and fees may be. George&Georgette is not responsible for payment of customs, taxes, and duties.
For more information regarding your country’s customs policies please contact your local customs office. Orders that are refused will be charged the original shipping plus return shipping to us.
Have questions? Tell us at firstname.lastname@example.org